In summary: OperAxis uses personal information to answer enquiries, provide quotations and services, manage business relationships, and operate this website. We do not sell personal information.
1. Who we are
OperAxis provides operational improvement, automation and business app development services. For personal information collected through this website or in our own business dealings, OperAxis is the data controller.
Contact: mark@operaxis.co.uk · Telephone: 07585 331958 · Website: operaxis.co.uk.
2. Information we collect
We may collect:
- your name, company name, email address and telephone number;
- the information you include in an enquiry, email, meeting or project brief;
- correspondence, quotations, contracts, invoices and service records;
- basic technical and security information generated when you visit the website, such as IP address, browser information and server logs;
- information needed to design, develop, test, support or maintain a service or application, where agreed with a client.
Please do not send sensitive personal information through the website contact form unless we have specifically asked for it and agreed a secure way to receive it.
3. How we receive information
We receive information directly from you when you complete the contact form, email or telephone us, request a quotation, enter into an agreement, or work with us on a project. We may also receive business contact information from publicly available sources or introductions, where lawful.
4. Why we use information and our lawful bases
| Purpose | Typical lawful basis |
|---|---|
| Responding to enquiries and preparing quotations | Legitimate interests, or steps requested before entering a contract |
| Delivering and supporting contracted services | Performance of a contract |
| Managing accounts, invoices and business records | Performance of a contract and legal obligation |
| Keeping the website and services secure | Legitimate interests |
| Sending relevant business-to-business updates or following up an enquiry | Legitimate interests, or consent where required |
| Complying with legal, regulatory or tax requirements | Legal obligation |
Where we rely on legitimate interests, we consider the impact on your rights and only use information where those interests are not overridden by your interests or fundamental rights.
5. Contact form and service providers
The website contact form is processed through Web3Forms. Information submitted through the form is sent to OperAxis so that we can respond. Our website hosting, email, cloud, development, security and professional-service providers may also process limited information on our behalf where necessary.
We require service providers to handle information appropriately. Some providers may process data outside the United Kingdom. Where this occurs, we use or rely on appropriate safeguards recognised by UK data-protection law.
6. App development and client applications
This notice covers OperAxis's own website and business activities. An application developed for a client may have a separate privacy notice identifying that client as the data controller and explaining the application's specific data collection, permissions, third-party services and retention periods.
Where OperAxis processes personal information solely on a client's instructions while developing or supporting an application, OperAxis will normally act as a data processor and the client will remain responsible for determining how and why that information is used.
7. Sharing information
We may share information with trusted service providers, professional advisers, payment or accounting providers, and public authorities where required by law. We may also share information where necessary to protect our rights, prevent fraud, or complete a business reorganisation. We do not sell personal information.
8. How long we keep information
We keep information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting and contractual requirements. Enquiries that do not become projects are normally reviewed and deleted when no longer needed. Contract, invoice and tax records may be retained for the periods required by law.
9. Security
We use reasonable technical and organisational measures designed to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.
10. Your data-protection rights
Depending on the circumstances, you may have rights to:
- request access to your personal information;
- ask us to correct inaccurate or incomplete information;
- ask us to erase information;
- restrict or object to processing;
- receive certain information in a portable format;
- withdraw consent at any time where processing relies on consent.
These rights are not absolute and exemptions may apply. To exercise a right, email mark@operaxis.co.uk. We may need to verify your identity before responding.
11. Complaints
Please contact us first so we can try to resolve your concern. You also have the right to complain to the UK Information Commissioner's Office (ICO), the supervisory authority for data protection.
12. Children
OperAxis's website and business services are intended for businesses and are not directed at children. Client applications intended for children will require a separate, specifically designed privacy approach.
13. Changes to this notice
We may update this notice when our services, technology or legal obligations change. The latest version will appear on this page with its revision date.